UCaaS System Management

These services are provided per request from client or as needed:

  • Perform Active Directory Administrative tasks
    • Add/Change/Delete/Unlock Users
    • Add/Change/Delete Groups
    • Assignment of individual user and group access rights
    • Minor Group Policy and Sites & Services administration
  • Troubleshoot and resolve issues with UCaas Services or equipment

 

End Point Management

These services are provided per request from client or as needed:

 

  • End User Workstation Set up and training for UCaaS applications
  • Ticketing System
  • Ticket Reporting
  • Equipment Configuration Changes
  • UCaaS System Support and Management: Add, Moves and Changes

 

Strategic Planning

These services are provided per request only:

 

  • Participation in IT Steering Committee Meetings
  • Executive Strategy Meetings
  • Emerging Technologies Research
  • Presentations for improvements or emerging technology update
  • Executive Reporting
  • Performance Analytics
  • Business Continuity Plan Testing
  • IT Budget Development
  • Procurement Assistance