Network Security
These services are provided per request from client:

  • Check Firewall logs for errors
  • Check SPAM Firewall logs for errors
  • Check Web Filter logs for errors
  • Apply necessary SPAM filter software and firmware updates
  • Apply necessary Web filter software and firmware updates
  • Apply SPAM definition updates
  • Apply Web Filter definition updates
  • Adjust Firewall Rules
  • User/Access administration and domain white-listing for SPAM Firewall

These services are provided proactively and quarterly or as needed:

Apply necessary Firewall software and firmware updates.

 

Infrastructure Management
These services are provided per request from client or as needed:

  • Manage and maintain Infrastructure Applications listed below:
    Microsoft Active Directory
    Microsoft Exchange
    Microsoft SharePoint (regular maintenance)
    Microsoft Storage Server
    VMWare & Hyper V
    Monitor Active Directory replication errors to identify potential issues
    Reboot servers
    Run defrag on all drives
    Keep network documentation up to date
    Perform disk cleanup activities (if applicable/approved by client)
    Perform Active Directory Administrative tasks
    Add/Change/Delete/Unlock Users
    Add/Change/Delete Groups
    Assignment of individual user and group access rights
    Minor Group Policy and Sites & Services administration
    Troubleshoot and resolve circuit and non-circuit network outages

These services are provided proactively:

  • Identify potential hardware/device issues
  • Confirm date and success of last virus scan performed
  • Review disk space status for all drives to identify potential issues
  • Monitor CPU percentage utilization to identify potential issues
  • Monitor Active Directory replication errors to identify potential issues
  • Multi-location management

End Point Management
These services are provided per request from client or as needed:

  • Run system restore point backup
  • End User Workstation Set up and training
    Report disk space status for all drives
    Ticket Reporting
    Configuration Changes
    IP Telephony Support and Management: Add, Moves and Changes for Hosted Phone Services provided by OSH IT.

These services are provided proactively:

  • Triage calls by priority and user
  • Attempt to Resolve all incidents remotely.
  • Unlimited Service Desk Calls
  • Alert client to conditions impacting performance:
  • User in need of training
  • Trending of unhealthy PCs
  • Reboot as needed
  • PC Software Support
  • Software Patches
  • Software Updates
  • PC Desktop Hardware Support (phone number for support with peripheral devices, etc.)
  • User Administration - Add/Change/Delete/Unlock or password reset
  • PC Desktop Settings (i.e., E-mail, network, printer, monitor)
  • PC Desktop Hardware Support (phone number for hardware support needs, support with peripheral devices, etc.)
  • Anti-Virus Software

Strategic Planning
These services are provided per request only:

  • Participation in IT Steering Committee Meetings
  • Executive Strategy Meetings
  • Emerging Technologies Research
  • Presentations for improvements or emerging technology update
  • Executive Reporting
  • Business Continuity Plan Testing
  • IT Budget Development
  • Procurement Assistance